Privacy Policy

1. Information We Collect

CHRGD collects information necessary to provide franchise management services, including:

• Account information (name, email, contact details)
• Business information (franchise details, location data)
• Financial data (sales transactions, royalty payments)
• Usage data (platform interactions, feature usage)

2. How We Use Your Information

We use collected information to:

• Provide and improve our franchise management services
• Process royalty calculations and payments
• Generate analytics and insights
• Communicate important updates and notifications
• Ensure platform security and prevent fraud

3. Data Security

We implement industry-standard security measures to protect your data:

• SOC 2 certified infrastructure
• Encryption for data in transit and at rest
• Regular security audits and updates
• Role-based access controls

4. Data Sharing

We do not sell your personal information. We may share data with:

• Service providers (Stripe for payments, POS integrations)
• Legal authorities when required by law
• Franchisors within your franchise network (for authorized users)

Mobile Information & SMS. No mobile information (including phone numbers and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support of our SMS program (e.g., message delivery via Twilio, customer support) is permitted. All other categories of personal information exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4a. SMS Program

When you opt in to CHRGD SMS alerts, we collect your mobile number and message-preference data to deliver transactional and account notifications (order confirmations, royalty statements, inventory alerts, security notices). Message frequency varies. Message and data rates may apply. Reply HELP for help, STOP to opt out at any time. Carriers are not liable for delayed or undelivered messages. For questions, contact support@chrgd.io.

5. Your Rights

You have the right to:

• Access your personal data
• Request data corrections
• Request data deletion (subject to legal requirements)
• Opt-out of marketing communications
• Export your data

6. Cookies and Tracking

We use cookies and similar technologies to improve user experience and analyze platform usage.

7. Children's Privacy

Our platform is not intended for users under 18 years of age.

8. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes via email or platform notifications.

9. Contact Us

For privacy-related questions or requests, please contact our privacy team through the platform support channels.